Contact Us

We’re here to help with questions about Rollbox products, orders, shipping, returns or anything else relating to your purchase.

Customer support

Email: admin@rollbox.com.au

We aim to respond within 1–2 business days.

Our business hours are:

Monday to Friday: [9:00 am–5:00 pm AWST]
Weekends and public holidays: Closed

Order enquiries

For questions about an existing order, please include:

• your full name;

• your order number;

• the email address used at checkout; and

• a brief description of your enquiry.

This helps us respond as quickly as possible.

Returns and product issues

To request a return or report a faulty, damaged or incorrect product, email us at admin@rollbox.com.au.

Please include:

• your order number;

• a description of the issue;

• photographs or video where relevant; and

• photographs of the packaging if the product arrived damaged.

Please do not send a return before receiving return instructions from us.

Business information

Business name: Rollbox
Legal business name: Roll boxABN: 26826046328
Business address: 4 Spring Road, Kalamunda, Western Australia, 6076
Website: rollbox.com.au
Email: admin@rollbox.com.au

Postal and return address

Returns must be approved before they are sent.

Return address:
Riley Varnavides
4 Spring Road
Kalamunda, Western Australia, 6076
Australia

Social media

You can also follow Rollbox on:

Instagram: Rollbox.com.au
Facebook: Rollbox.com.au
TikTok: N/A

For order problems, returns or personal information requests, please contact us by email rather than through social media.

Privacy enquiries

For questions about how we collect, use or protect personal information, contact:

Email: admin@rollbox.com.au

You can also review our Privacy Policy on our website.

Complaints

If you have a complaint, please email admin@rollbox.com.au with the details of your concern.

We will review your complaint and aim to respond within a reasonable timeframe.

Nothing on this page limits any rights you may have under the Australian Consumer Law.