Last updated: 1 September 2026

Overview

At Rollbox, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect when you visit our website, place an order, contact us or otherwise interact with Rollbox, how we use that information, and the choices available to you.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with Rollbox, we may collect information including:

• Your name
• Email address
• Phone number
• Billing and shipping address
• Order and transaction information
• Products you purchase or view
• Communications you send to us
• IP address
• Browser and device information
• Website usage and interaction information
• Marketing preferences

When you make a purchase, your payment information is processed through our authorised payment providers. Rollbox generally does not receive or store your complete credit or debit card details.

How We Collect Information

We may collect personal information when you:

• Place an order through our website
• Create or use a customer account
• Subscribe to marketing communications
• Contact us with a question or support request
• Participate in a promotion, survey or competition
• Browse or interact with our website

Some technical information may also be collected automatically through cookies and similar technologies when you use our website.

How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Arrange payment and delivery
• Provide order confirmations, tracking and updates
• Respond to questions, returns, warranty claims or support requests
• Prevent fraud and maintain the security of our website
• Improve our products, website and customer experience
• Maintain our business and transaction records
• Send marketing communications where you have agreed to receive them or where otherwise permitted
• Comply with applicable legal and regulatory requirements

We only seek to collect information that is reasonably necessary for operating and improving Rollbox and providing our products and services.

Shopify

Our online store is hosted by Shopify.

Shopify provides the ecommerce platform that allows us to display our products, process orders and operate our online store.

As part of providing these services, Shopify may process personal information relating to your visit or purchase on our behalf and for purposes described in Shopify's own privacy documentation.

Sharing Your Information

We may share personal information with trusted third parties where reasonably necessary to operate Rollbox.

These may include:

• Shopify and ecommerce service providers
• Payment processors
• Shipping and delivery providers
• Website hosting and technology providers
• Analytics providers
• Marketing and advertising platforms, where used
• Professional advisers such as accountants or legal advisers
• Government authorities where required by law

We only provide these parties with information reasonably necessary for them to perform their services or where disclosure is otherwise permitted or required.

Overseas Processing and Disclosure

Some of the companies and service providers we use operate outside Australia.

As a result, your personal information may be processed, stored or accessed in countries outside Australia, which may include Singapore, Canada and the United States, as well as other locations in which our service providers operate.

For example, Shopify operates internationally and may process information across multiple countries as part of providing its services.

Cookies and Website Analytics

Rollbox and the services that support our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help the website function correctly and provide information about how visitors use the site.

They may be used to:

• Keep the website and checkout functioning
• Remember preferences
• Understand how visitors use our website
• Measure website performance
• Improve our products and customer experience
• Measure or personalise advertising, where applicable

Depending on your location, you may be provided with controls allowing you to manage certain cookie and data-sharing preferences.

You can also control or disable cookies through your browser settings, although doing so may affect some website functionality.

Marketing Communications

If you choose to receive marketing from Rollbox, we may use your contact information to send you information about products, launches, offers and other Rollbox updates.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in the email.

Unsubscribing from marketing will not prevent us from sending essential communications relating to an order you have placed, such as order confirmations and shipping updates.

How We Protect Your Information

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

We also use established third-party platforms and service providers to operate important parts of our website, payments and order fulfilment.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records, resolve disputes, meet legal obligations and protect our legitimate business interests.

When information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate.

Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or believe that information we hold is inaccurate, incomplete or out of date.

We may need to verify your identity before completing a request.

Depending on where you live, you may also have additional privacy rights under the laws that apply to you.

Privacy Complaints

If you have a concern about how Rollbox has handled your personal information, please contact us with details of your concern.

We will review your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, you may also have the right to raise your concern with the relevant privacy or data protection authority in your jurisdiction.

In Australia, this may include the Office of the Australian Information Commissioner (OAIC).

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Rollbox is not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before providing them with personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal requirements.

Any updated version will be published on this page with the date of the latest revision.

Contact Us

If you have any questions about this Privacy Policy, would like to access or correct your information, or wish to make a privacy complaint, please contact us at:

Rollbox
Email: admin@rollbox.com.au
Australia