Last updated: 1 September 2026

Overview

Welcome to Rollbox.

These Terms of Service govern your use of the Rollbox website and your purchase of products from us.

Throughout these Terms, the words “Rollbox”, “we”, “us” and “our” refer to Rollbox. The words “you” and “your” refer to anyone who visits our website, places an order or otherwise uses our services.

By accessing our website or purchasing from Rollbox, you agree to these Terms of Service.

If you do not agree with these Terms, please do not use our website.

Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other rights that cannot legally be excluded.

Using Our Website

You may use the Rollbox website for personal and lawful purposes.

You must not use our website:

• For any unlawful or fraudulent purpose
• To interfere with the operation or security of the website
• To attempt to gain unauthorised access to our systems
• To distribute malicious software or harmful code
• To copy, reproduce or commercially exploit our website content without permission
• In any way that infringes the rights of Rollbox or another person

We may restrict or suspend access to the website where we reasonably believe it is being misused.

Products

We aim to display and describe our products as accurately as possible.

Product images, colours and finishes may appear slightly different depending on your screen, lighting and individual product variation.

Minor variations that do not materially affect the function or overall appearance of a product may occur as part of the manufacturing process.

We may modify, improve, discontinue or introduce products at any time.

Product Availability

All products are subject to availability.

Adding a product to your cart does not reserve that product.

While we make reasonable efforts to keep inventory information accurate, occasionally a product may become unavailable after an order has been placed.

If we cannot fulfil an item you have ordered, we will contact you and provide an appropriate solution, which may include a refund for the unavailable item.

Orders

When you place an order with Rollbox, you are making an offer to purchase the products included in that order.

You are responsible for ensuring that the information provided during checkout is accurate, including your:

• Name
• Email address
• Billing information
• Shipping address
• Product selections

You will receive an order confirmation after successfully placing your order.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable
• Pricing or product information contained an obvious error
• Payment cannot be authorised
• We reasonably suspect fraudulent activity
• An order appears to have been placed for unauthorised resale
• We are otherwise unable to fulfil the order

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled portion of the order.

Pricing

Unless otherwise stated, prices displayed on our website are in Australian dollars (AUD).

Prices may change from time to time without notice.

The price applicable to your purchase will be the price shown at checkout when your order is placed, subject to the correction of any obvious pricing errors.

Any shipping charges, taxes or other applicable costs will be displayed where relevant during checkout.

For international customers, your bank or payment provider may apply currency conversion fees or other charges that are outside Rollbox's control.

Payments

Payment must be made using one of the payment methods available at checkout.

Payments are processed through third-party payment providers.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Rollbox does not generally receive or store your complete credit or debit card details.

Discount Codes & Promotions

From time to time, Rollbox may offer discount codes, promotions or special offers.

Unless otherwise stated:

• Discount codes cannot be exchanged for cash
• Only one discount code may be used per order
• Discounts must be applied before completing checkout
• Promotions may have specific eligibility requirements or expiry dates
• Promotions may be changed or withdrawn before an order is placed

Where specific promotional terms are provided, those terms will apply alongside these Terms of Service.

Shipping & Delivery

Shipping options, costs and estimated delivery times are described in our Shipping & Delivery Policy and displayed where applicable during checkout.

Delivery estimates are provided as a guide and may be affected by circumstances outside our reasonable control, including carrier delays, weather, customs processing and other delivery disruptions.

You are responsible for providing a complete and accurate delivery address.

Please refer to our Shipping & Delivery Policy for further information.

Returns, Refunds & Exchanges

Our voluntary change-of-mind returns and our process for returns, refunds and exchanges are explained in our Returns & Refunds Policy.

Nothing in our Returns & Refunds Policy or these Terms limits any rights you may have under the Australian Consumer Law.

Consumer Guarantees

Products sold by Rollbox come with consumer guarantees that apply automatically under the Australian Consumer Law.

These include guarantees relating to acceptable quality, fitness for purpose and products matching their description.

Where a product does not meet an applicable consumer guarantee, you may be entitled to a remedy depending on the circumstances and seriousness of the problem.

Nothing in these Terms is intended to exclude, restrict or modify these rights.

Intellectual Property

Unless otherwise stated, all content appearing on the Rollbox website is owned by or licensed to Rollbox.

This includes, without limitation:

• The Rollbox name and branding
• Product names
• Product designs
• Graphics
• Photography
• Videos
• Written copy
• Logos
• Website design and layout

You may view and use the website for your own personal, non-commercial purposes.

You may not reproduce, copy, modify, distribute, sell, publish or commercially exploit Rollbox content without our prior written permission.

Nothing on our website grants you ownership or other rights in Rollbox's intellectual property.

Reviews, Feedback & Other Content

If you submit a review, photograph, suggestion, feedback or other content to Rollbox, you confirm that you have the right to provide that content.

You must not submit anything that is unlawful, misleading, defamatory, offensive or infringes another person's rights.

Where you provide content specifically for publication, you grant Rollbox permission to use, reproduce and display that content in connection with our website, products and marketing, unless otherwise agreed.

We may choose not to publish or may remove content where reasonably appropriate.

Third-Party Services & Links

Our website may use or link to services provided by third parties, including payment providers, delivery services, social media platforms and other technology providers.

Third-party websites and services operate under their own terms and privacy practices.

Rollbox is not responsible for the content, availability or practices of third-party websites that we do not control.

Privacy

Your privacy is important to us.

Our collection, use and handling of personal information is described in our Privacy Policy.

By using our website, you acknowledge that information may be processed as described in that policy.

Website Availability

We aim to keep the Rollbox website available and functioning correctly, but we cannot guarantee uninterrupted or error-free access at all times.

We may occasionally suspend or restrict access to the website for maintenance, security, updates or circumstances outside our reasonable control.

We may also update, modify or remove website content from time to time.

Information on Our Website

We take reasonable care to ensure the information on our website is accurate and up to date.

However, occasional errors, inaccuracies or omissions may occur.

Where we become aware of a material error relating to an order you have placed, we will take reasonable steps to contact you and resolve the issue.

Limitation of Liability

To the maximum extent permitted by law, Rollbox will not be liable for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms excludes, restricts or modifies any guarantee, right, remedy or liability that cannot lawfully be excluded or limited, including rights under the Australian Consumer Law.

Where our liability can legally be limited, it will be limited only to the extent permitted by applicable law.

Indemnity

To the extent permitted by law, you agree to be responsible for loss suffered by Rollbox as a direct result of your unlawful use of our website, your breach of these Terms, or your infringement of another person's rights.

This section does not apply to the extent that the loss was caused or contributed to by Rollbox.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our products, website, business operations or applicable requirements.

The latest version will always be published on this page.

Changes will apply from the date the updated Terms are published and will not retrospectively alter an order that has already been completed unless required by law.

Severability

If any part of these Terms is found to be invalid, unlawful or unenforceable, that provision will be limited or removed to the minimum extent necessary.

The remainder of these Terms will continue to apply.

Governing Law

These Terms are governed by the laws of Western Australia, Australia, and applicable Commonwealth laws of Australia.

Subject to any rights you may have under applicable consumer legislation, disputes relating to these Terms will be subject to the jurisdiction of the courts of Western Australia and Australia.

Contact Us

If you have any questions about these Terms of Service, please contact:

Rollbox
Email: admin@rollbox.com.au
Australia